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Disputed transactions

Clear, categorised transactions with Open Banking

Supercharge your mobile applications to reduce transaction disputes at source and build trust with your customers

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Banks and lenders use Bud's solution to provide tools for customers to familiarise themselves with transactions and support staff with information to resolve disputes at speed.

24% decrease in transaction dispute costs

Reduce dispute traffic, costs and claims

£13.60 decrease in cost-to-serve over customer lifetime

Categorise transactions, provide merchant logos and transaction location

Disputed Transactions Mobile

How it works

Here's how Bud can help you reduce transaction disputes at source and build trust with customers.

Connect Icon
Customer selects bank provider and connects account
Authorise Icon
Customer authorises with their bank credentials
Enrich Icon
Customer has detailed record of merchant logo and geo-locations against transactions
Report Icon
Both customer and customer service have more insight when handling queries

Key features at a glance

Ingest first party data with Open Banking
Over 3000 merchant logos
Merchant geo-locations
Real-time transaction enrichments
Proven enterprise scale, capable of batching thousands of transactions per second
Accurate data enrichments reducing dispute queries

Accurately sort transactions into 200 categories and recognise over 3000 merchants. Download the factsheet to learn more.

Get the factsheet
Our Customers

What customers are saying about Bud

Importantly, the functionality Bud provides will also enable us to continue to meet our responsibilities as a responsible lender, without compromising customer experience.
Mike Bullock
Chief Information Officer, ANZ NZ
Anz Logo
HSBC logo
Dozens logo
Beyond Open Banking Module
Beyond Open Banking Report

57% of COVID affected participants said they would now use budgeting features like merchant IDs (vs 49% in 2020 and 47% in 2019)




Reduce transaction disputes with Bud

Book a demo