Disputed transactions

Clear, categorised transactions with Open Banking

Supercharge your mobile applications to reduce transaction disputes at source and build trust with your customers

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Disputed transactions

Banks and lenders use Bud's solution to provide tools for customers to familiarise themselves with transactions and support staff with information to resolve disputes at speed.

24% decrease in transaction dispute costs

Reduce dispute traffic, costs and claims

£13.60 decrease in cost-to-serve over customer lifetime

Categorise transactions, provide merchant logos and transaction location

Disputed Transactions Mobile

How it works

Here's how Bud can help you reduce transaction disputes at source and build trust with customers.

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Connect
Customer selects bank provider and connects account
Authorise Icon
Authorise
Customer authorises with their bank credentials
Enrich Icon
Transactions
Customer has detailed record of merchant logo and geo-locations against transactions
Report Icon
Results
Both customer and customer service have more insight when handling queries

Key features at a glance

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Ingest first party data with Open Banking
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Over 3000 merchant logos
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Merchant geo-locations
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Real-time transaction enrichments
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Proven enterprise scale, capable of batching thousands of transactions per second
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Accurate data enrichments reducing dispute queries
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Factsheet

Accurately sort transactions into 200 categories and recognise over 3000 merchants. Download the factsheet to learn more.

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Our Customers

What customers are saying about Bud

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Importantly, the functionality Bud provides will also enable us to continue to meet our responsibilities as a responsible lender, without compromising customer experience.
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Mike Bullock
Chief Information Officer, ANZ NZ
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HSBC logo
Dozens logo
Beyond Open Banking Module
Beyond Open Banking Report

57% of COVID affected participants said they would now use budgeting features like merchant IDs (vs 49% in 2020 and 47% in 2019)

Download the report

 

 

Reduce transaction disputes with Bud

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