It’s a tool that gives MyWorkplace Aviva pension holders better visibility over your financial situations by allowing you to connect your accounts, give a detailed breakdown of your income and expenditure with personalised insights around your spending.

As this service is provided through your employer, you will need to use your work email to sign up and use the Money Insights tool. 

Bud’s Money Insights Dashboard is not currently integrated into MyWorkplace. We are looking at introducing access to Bud through MyWorkplace in the future.

You can create your password when signing up for an account. The password must include at least 8 characters, a lowercase letter, an uppercase letter, a number and a special character.

On the login screen there is a link to ‘Forgot Your Password’, select this. You’ll need to enter the work email address that you signed up with and you’ll be sent an email to reset your password. You can then follow the steps to create a new password, and your password will be updated.

No, it’s completely free! It’s included as part of your MyWorkplace Aviva pension services provided through your employer.

Yes! You have the option to do so after you have created your account. When you’re on the dashboard you just need to scroll to the bottom of the page and select the button to ‘Download data’.

On the dashboard, below your ‘Connected Accounts’, you’ll see a button to ‘Connect Accounts’. Click this and you’ll be taken to choose the bank that you want to connect. Fill in your online banking details and you’ll be redirected back to the dashboard.

You can choose from 1 month, 3 months, 6 months or 12 months. Selecting each of these options will give you a snapshot of your finances over that period of time.

No, you’ll need to wait until the month has ended to be able to see any transactions from the current month. For example, when the date turns to the 1st of September, the dashboard will be refreshed and you’ll be able to see your transactions for the month of August.

After you first connect your account, we retrieve one year of data from your bank on the dashboard – this is refreshed monthly for up to three months. After that period, you’ll need to re-authenticate (give permission) for your account(s) to keep your transactions coming into the dashboard.

After signing into view the dashboard, scroll down the page to the option ‘Delete Profile’ highlighted in red. Bud will need to keep ‘skeleton’ information for regulation purposes and will inform you of which information we will need to keep before you delete your profile.

All your financial data gets deleted and Bud keep your name and your email for regulatory purposes – you will not receive any marketing, from Bud.

You can recategorise a transaction on the dashboard by selecting a category, then selecting the subcategory. Here you’ll see an edit (pencil) icon, select this icon and choose the category and subcategory you would like to change the transaction to. You’ll also be able to select any similar transactions to recategorise after selecting the new category for your transaction.

No, your information stays within the dashboard. This service is a separate tool for your benefit and will not affect any of your other services provided by your employer and through MyWorkplace with Aviva.

The Bud Open Banking dashboard is a service from your employer this is why you have to use your work email address to access it.

The Bud Open Banking is a benefit provided by your employer and is only available to current employees.

Bud uses technology that we’ve trained on thousands of data points to learn which transactions fit into each category. When the model sees a new transaction, it predicts which category that transaction is most likely to fit into, then the dashboard shows you your transactions already organised into those predicted categories!

To change a transaction’s category, tap the specific transaction you want to change. You’ll see a ‘change’ link next to the category name, tap that and choose the new category you wish to assign to the transaction. You’ll see a little notification saying that your transaction’s category was changed.

Yes, you can search through your transactions by date, category, or description (the transaction/merchant name).

The technology Bud use has been trained on a vast amount of transactions so when your transaction comes through it usually knows where to put it. But like us or you, it might not recognise every single transaction and it might get some wrong from time to time - maybe it hasn't seen that transaction before or it might be structured in a way that it doesn't recognise, or it could be something else. But when you recategorise the transaction to the right category, it teaches the algorithm where to put it. Then over time, it will put more and more of your transactions in the right category.

We partner with Bud, they help us connect you to your bank through their secure APIs.  If you want to read more about them, check out their website here. 

Open banking was set up in the UK back in 2018 and has been steadily growing ever since. It's an innovation that allows third parties to build apps and services around financial institutions and give customers more control over their money. By using open banking, we’re committed to helping our workplace pension scheme members with improving their financial wellbeing, by taking control of their finances. We believe that by giving our members free access to Bud’s Money Insights Dashboard to get transparent, easy-to-view information about their finances, they’ll be able to make better decisions about their money.  

No, connecting your accounts in the dashboard will not affect your credit score.  

The concept of open banking is still relatively new, just a few years old, but it will redefine the future of the financial industry – and with it, how you interact with your money.

It comes from a combination of an EU directive, called PSD2, and a push by the UK competition regulator (the CMA) to improve competition in the UK banking market. The idea is that instead of your bank controlling all of your financial and transaction information, you control it.

This means you can consent to regulated third party providers, like Bud, to use your transactional data to offer you smarter and more innovative ways to manage your finances.

By connecting your accounts we'll help you to improve your financial wellbeing, by taking control of your finances. We believe that by giving our members free access to Bud’s Money Insights Dashboard to get transparent, easy-to-view information about your finances, you will be able to make better decisions about your money.

API stands for ‘Application Programming Interface’. It’s simply a software mechanism that allows two different systems to talk to each other and exchange specified bits of information.

A large proportion of the services and websites we all use online, leverage APIs. For example, when you use a flight comparison website to book a flight, the comparison site searches all of the airline databases via an API to return matches to the search terms you entered.

Open banking APIs work in the same way. When you refresh your transactions in the app, Bud goes and pulls the latest information from your connected banks using secure APIs. APIs are the most secure way of transferring data from your bank to us. We use them as security and the protection of your data is of paramount importance to us.

The bank accounts available to connect are listed after you choose to connect an account. Banking providers that are available are continually being updated, if you have any suggestions on banks that you would like to see added then please let us know! You can also take a look at the Bank accounts Bud has available by taking a look at their online page here.

As many as you like! The more accounts that you connect, the more accurate the picture of your spending will be.

Depending on the bank, there can be a range of accounts available to connect including current, business, joint and savings accounts in addition to credit cards. This varies as banks have different speeds by which they build the things necessary to give you access to your account data. If an account isn't available yet, it may be in the future at some point as your bank's technology progresses. 

Unfortunately not, the technology used to connect your accounts is relatively new and it’s not widely available for pension and investment accounts. 

All that you'll need is the relevant online banking security information for your bank. Typically for online banking, this could include your account number and sort code or if in your mobile app, this could be passwords and anything else you have set up (eg. biometrics). With all that, you’ll be good to go!

The transaction information you see in your dashboard will be updated once at the start of each month. If some transactions were still pending when the refresh was made then those transactions may be updated later.

Currently, the length of time you agree to provide access to your account data is 90 days. After 90 days are over you will have to reconnect your account again. This is known as Strong Customer Authentication (SCA). 

However, in 2022, the Financial Conduct Authority (FCA) are bringing changes to the SCA rules which involve not having to repeatedly reconnect your data every 90 days. Essentially, it will be a one-off SCA when you verify yourself. This allows for less friction using the service and better consumer experience.

Instead, Bud will reconfirm your consent every 90 days. Your account data will remain secure and allows you after 90 days to consent if your account information can still be accessed. 

Banks are not yet obliged to share mortgage and loan data through Open Banking Legislation so this depends entirely on who you bank with and whether they have decided to give access.

Bud don’t use any of your online banking login details. When connecting to your bank you will be redirected to your bank's webpage to request access. This means that you don’t need to update any login details with us for your bank, but if your bank asks you to reconnect, you’ll go through the same process of authorising access as you did when first connecting your account.

If you want to remove a bank account, you can remove them on a per bank basis by selecting the ‘Remove’ link above your connected accounts. When you select remove and confirm, you will remove all your bank accounts added from a particular banking provider. For example, if you have two Natwest and two Lloyds accounts connected and choose to remove NatWest, you’ll be left with two Lloyds accounts.

Most errors when connecting your bank are temporary. This can be for a number of reasons such as an issue with your bank or an interruption during the connection process, give it some time and then try again later.

If your transactions aren't updating this can be down to the connection with your bank no longer refreshing. If there is no message to say that they do, try disconnecting then reconnecting the account(s) for which transactions aren't updating. If you reconnect your account, but you're still having trouble seeing your transactions update, get in touch and we'll help out.  

Connection issues are often temporary and your bank may be having some connection issues at the moment, give it some time before trying again. If it's still a problem later on, please get in touch with us and we'll check everything is okay. 

Banks occasionally make improvements to their service which means you might not be able to connect your bank or you may see some delays with loading your account balances/transactions. This is usually for a short period of time so rest assured, your bank should be up and running soon.  

Your bank provider may be experiencing some issues at the moment, give it some time and try again. You can also try closing logging out of the dashboard and logging back in again to clear any errors that might be present.

If your account says it was updated a day or more ago, you might want to check your notifications for reconnecting your account. 

Following the SCA rules change from 2022, it may be you have not provided consent when requested after 90 days.

If this isn't the case, there may be a problem with the connection, try disconnecting your account manually and reconnecting it again. If you're still encountering issues, let us know and we'll get it sorted.

Check your settings to see the region that your device is set to, if the region is set to a non-UK region, this can cause the options for the UK banking providers to become unavailable. Ideally, set the region on your phone to the UK to show the complete options for UK banking providers.

To fix the issue, you'll need to disconnect and reconnect the duplicated accounts. This includes removing both the old and new connection of the duplicated account, as you will notice, one connection will update but the other will not. When you select the account to disconnect this will include the duplicated one so you will only need to do this once. After reconnecting your account, a single connection will appear.