Affordability Monitoring

Context

It's difficult to maintain an ongoing understanding of customers' finances

Today’s challenging macro-economic environment means it’s more important than ever that institutions maintain an ongoing understanding of their customers’ finances.

Many institutions have regulatory obligations and brand promises around supporting customers with the right products and providing help when things go wrong, but few take proactive steps to personalise their offers and services.

Solution

Use Assess to identify customers who would benefit from intervention or product offers

Through our Assess APIs, we enable ongoing monitoring of a customer’s transactional activity, so you can identify and act on changes in their financial position.

You could use these capabilities to identify customers whose changing financial profile means they’re eligible to be pre-approved for credit or other product offers.

In addition, you could monitor existing customers for signs they’re struggling to make their re-payments and intervene with support before they default.