Intelligent Search and the GenAI advantage

The first installment of our Futureproof webinar series saw Bud Product Manager Thomas Purton demonstrate our Intelligent Search feature and the profound improvement it can provide to the digital banking experience.

Why users open their app

The main reason for a customer to log into a digital banking app or platform is to check their transactions and account balance. In fact, one survey showed that 91% of consumers polled checked transactions on their banking app at least once per week, with 47% checking at least daily.

The problem: a clunky experience

Unfortunately, these consumers are often met with a disappointing digital banking experience and they may struggle to complete simple tasks because of limited or missing opportunities to interact with their transaction data in a conversational way.

The fix: Intelligent Search

‍Intelligent Search changes this. It helps customers to take control of their financial data, using natural language, so they can understand it fully and make the best decisions.

“How much did I save and invest so far this year?”

“Do I spend more on exercise or eating out?”

Personalized, insightful and actionable

With personalized suggested queries and smart keywords, Intelligent Search delivers clear answers about customers’ transactions, spending habits and regularity. It drives financial wellbeing for consumers and deeper digital engagement for the institutions that serve them.

What you'll learn in this webinar

Thomas explained how this AI-powered transaction search feature can help you to:

1. capitalize on GenAI banking that operates safely and at scale
2. deliver a superior user experience that’s guided by data
3. grow customer financial wellbeing and digital banking engagement
4. minimize transaction disputes.