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3 min read.
How to maximise ROI and revenue through NPS
Customer loyalty and trust is paramount when it comes to delivering high-quality financial services experiences. After all, your Net Promoter Score (NPS) is a powerful metric not...
4 min read.
Enrichment benchmarking with Bud
Customer transactions are the most valuable pieces of information that financial institutions work with. Each transaction tells a story about the customer – from basic facts...
With the paradigm shift towards hyper-personalised financial experiences and digital journeys that delight, financial institutions are under pressure to create genuinely tailored...
As someone who buys digital technology, it’s important to know about the technical ins and outs of a solution before you decide to partner up.
It might feel like everywhere you look, you see open banking services. But did you know that only a tiny percentage of open banking service providers are actually mandated by...
The financial services industry has undergone massive changes and what worked in the past may not work in today's digital, API-driven era.
In 2016, the Competition and Markets Authority (CMA) created the United Kingdom’s Open Banking Implementation Entity as a roadmap for delivering open banking - as well as the...
Debt collection is an important yet often challenging part of the lending lifecycle. As more lending and credit services become digital, modern APIs are empowering smarter, more...
Traditional banking models can cause a headache for consumers and institutions alike. For instance, while forgotten direct debit payments can be frustrating for customers it can...